We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the purchase must be $100.00 and over!! Your item must be in the same condition that you received it, plus photos of issue with garment and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at jessieflorence.clothing@gmail.com. Please note that returns will need to be sent to the following address: Shop 5/435 Sydney Rd, Coburg VIC 3058 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at jessieflorence.clothing@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like any orders that are $49 and under this amount and custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 20 business days have passed since we’ve approved your return, please contact us at jessieflorence.clothing@gmail.com.

Domestic Shipping

We offer shipping across Australia. You can choose from the following options at checkout:

Shipping MethodEstimated Delivery TimeCostStandard Shipping3–7 business days$10.95Express Shipping1–3 business days$14.95

• Shipping times are estimates and may vary based on your location and courier delays.
• Tracking information will be provided via email once your order has shipped.

3. International Shipping

We proudly offer international shipping to select countries.

RegionEstimated Delivery TimeCost (AUS)North America7–14 business daysPackageUp tp 500g:$26.50PackageUp 500g up to 1kg:$33.40PackagesUp 1kg to 3kg:$67.85PackageUp 3kg to 5kg:$100.30Europe7–21 business days

Package Up to 500g: $27.50

Package Up 500g up to 1kg: $34.40

Package Up 1kg up to 3kg: $68.85

Package Up 3kg up to 5kg: $101.30

Australia/NZ10–21 business daysPackageUp to 500g: $10.95PackageUp500g to 1kg – $14.95PackageUp1kg to 3kg – $18.95PackageUp3kg to 5kg – $22.85

 

• Customs and import duties may apply depending on your country’s laws. These are the responsibility of the buyer.
• We are not liable for delays due to customs clearance or international postal services.

4. Shipping Costs

Shipping costs are calculated at checkout based on the destination, weight, and size of your order. From time to time, we may offer:

• Free shipping on orders over $100.00
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Jessie Florence Pre-loved Clothing is Located in Australian.