Shipping policy
Shipping Policy for Pre-Loved Clothing
Effective Date: 1/06/25
Thank you for shopping at Jessie Florence Pre-loved Clothing , where every piece tells a story. Our goal is to ensure that your carefully chosen pre-loved garments reach you in excellent condition and on time. Please take a moment to review our detailed shipping policy.
1. Order Processing Time
-
All orders are processed within 2–4 business days after payment is received.
-
Orders are not shipped on weekends or public holidays.
-
Each item is carefully inspected, cleaned (where applicable), and packaged by hand to ensure quality.
-
If we experience a high volume of orders, processing times may be slightly delayed. In such cases, we will notify you promptly.
2. Domestic Shipping
We offer shipping across Australia. You can choose from the following options at checkout:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3–7 business days | $10.95 |
| Express Shipping | 1–3 business days | $14.95 |
-
Shipping times are estimates and may vary based on your location and courier delays.
-
Tracking information will be provided via email once your order has shipped.
3. International Shipping
We proudly offer international shipping to select countries.
| Region | Estimated Delivery Time | Cost (AUS) | ||
|---|---|---|---|---|
| North America | 7–14 business days | Package Up tp 500g: $26.50 | ||
| Package Up 500g up to 1kg: $33.40 | ||||
| Packages Up 1kg to 3kg: $67.85 | ||||
| Package Up 3kg to 5kg: $100.30 | ||||
| Europe | 7–21 business days |
|
Package Up to 500g: $27.50 |
|
|
|
Package Up 500g up to 1kg: $34.40 |
|||
|
|
Package Up 1kg up to 3kg: $68.85 |
|||
|
|
Package Up 3kg up to 5kg: $101.30 |
|||
| Australia/NZ | 10–21 business days |
|
||
| Package Up 500g to 1kg – $14.95 | ||||
| Package Up 1kg to 3kg – $18.95 | ||||
| Package Up 3kg to 5kg – $22.85 |
-
Customs and import duties may apply depending on your country’s laws. These are the responsibility of the buyer.
-
We are not liable for delays due to customs clearance or international postal services.
4. Shipping Costs
Shipping costs are calculated at checkout based on the destination, weight, and size of your order. From time to time, we may offer:
-
Free shipping on orders over $100.00
-
Discounted shipping promotions – be sure to subscribe to our newsletter!
5. Packaging & Sustainability
We’re passionate about sustainability and do our best to minimize waste. Our packaging materials are:
-
Recycled or recyclable
-
Minimal but protective
-
Sometimes reused (clean, in good condition) to reduce environmental impact
If you have specific packaging requests (e.g. gift wrapping, plastic-free), please leave a note at checkout.
6. Tracking Your Order
-
Once your order is shipped, you will receive a tracking number by email.
-
Tracking may take 24–48 hours to activate.
-
You can also track your shipment from your account dashboard (if applicable).
7. Shipping Issues & Lost Packages
-
If your package is lost, delayed, or arrives damaged, please contact us at Jessieflorence.clothing@gmail.com within 7 days of the expected delivery date.
-
We will assist in filing claims with the courier and do our best to resolve the issue.
-
However, we are not liable for incorrect shipping addresses provided at checkout. Please double-check your information before confirming your order.
8. Combined Shipping
Purchasing multiple items? We’ll combine them into one shipment whenever possible to reduce waste and cost. Any excess shipping fees paid will be refunded.
10. Contact Us
If you have any questions about your shipment or would like help tracking your order, we’re happy to assist.
📧 Email: Jessieflorence.clothing@gmail.com
📍 Store Location Online
📱 Instagram: @jessief_preloved_clothing
Every pre-loved piece you purchase supports circular fashion and reduces textile waste. Thank you for making a sustainable choice.